We respect your privacy 100%. That's why we never ever transfer, log, or read any personal information about your customers.
Digismoothie s.r.o., having its registered office at Rohanske nabrezi 678/29, 186 00 Prague, Czech Republic, ID No.: 037 18 751, registered in the Commercial Register maintained by the Municipal Court in Prague under Insert C 336746 ("Company" or "we"), develops software applications and plugins for Shopify Stores and provides licenses via the Shopify App Store.
This Privacy Policy explains how we collect, use, process, disclose and secure personal data we obtain from clients, customers, and users of the Apps, including data collected when you visit our websites. It complies with GDPR (Regulation EU 2016/679) and the California Consumer Privacy Act 2018 (CCPA).
The controller determines the purpose and means of processing personal data. Digismoothie s.r.o. is the controller of personal data collected through our website, apps, and services.
We obtain your personal data directly from you — primarily via filled-in forms, App installation, mutual communication, or agreements. We may also obtain data from third parties we cooperate with, from publicly accessible sources and registers, and from social media or other online platforms.
Basic identification data — name and/or business name, address, VAT or ID number, telephone number, and/or email address.
When you visit our website or use our App, our servers may automatically log data provided by your web browser — including IP address, browser type and version, pages visited, time and date of a visit, and time spent on each page.
Invoicing details, billing conditions, and payment details (including information from our payment processors).
Data from mutual communications — emails, phone calls, contact forms, and the content of those communications.
Date of installation, personal App settings, and the Shopify API key — used to improve our services and your access to them.
We process your personal data lawfully, fairly and in a transparent manner. We collect your information only if:
You may withdraw consent at any time; this does not affect any processing already carried out. We do not keep personal data longer than necessary and protect it within commercially acceptable means.
Please note: we are not obliged to delete all personal data if you cancel a subscription or uninstall the App. We may retain data such as your store URL, email address, and name to maintain compliance with legal obligations.
We use cookies to understand how you use our site and to provide a better experience. Cookies are also used for marketing and analytics purposes. You may configure cookie settings via your browser or via the cookie bar on our website.
Cookies are processed by the Company and the following third parties:
| Type | Name | Purpose | Expiration |
|---|---|---|---|
| App Cookie | sessionid | Merchant login to Apps | 2 weeks |
| App Cookie | utm_params | Track installation channel | 90 days |
| Google Analytics | _ga | User interaction analytics | 2 years |
| Google Analytics | _gid | User interaction analytics | 24 hours |
| Google Analytics | _gat_gtag | Throttle request rate | 1 minute |
| Intercom Chat | intercom-id | Anonymous identifier | 9 months |
| Intercom Chat | intercom-session | Track open sessions | 1 week |
We may disclose personal data to third-party service providers (data processors) — including IT providers, hosting, CRM, analytics, marketing, and payment operators — and to our employees and related entities.
Engaged processors who may receive your data:
We do not transfer data to international organizations. Any transfers outside the EEA are made using appropriate safeguards — including standard data protection clauses approved by the European Commission, or binding corporate rules.
You can exercise your rights by sending an email to our data controller. We will respond within one month (extendable by two months for complex requests). Information is provided free of charge unless requests are clearly unreasonable or repetitive.
You may request confirmation of whether your personal data is being processed, and if so — information about the controller, processing purposes, data categories, recipients, your rights, and the sources of processing. You also have the right to receive a copy of your processed data.
If we receive personal data about you from a third party, we will protect it as set out in this Policy. If you provide us with data about another person, you represent that you have their consent to do so.
You may restrict the collection or use of your personal information at any time by contacting us. We will inform you how any restriction affects your use of our services.
You may request a copy of the personal data we hold about you and ask us to transfer it to a third party.
You may request erasure of your personal data where it is no longer necessary for the purposes it was collected. Each request will be reviewed individually. In some cases we may still be legally required to retain certain data.
If you believe any information we hold about you is inaccurate, incomplete, or misleading, please contact us and we will take reasonable steps to correct it.
Exercising your privacy rights will not result in us refusing services, charging different prices, or providing a different level of service.
If you believe we have breached a data protection law, please contact us with full details. We will investigate promptly and respond in writing. You also have the right to contact a data protection authority.
We do not make any decisions based solely on automated processing that would have legal consequences or significantly affect you.
We may update this Privacy Policy from time to time. We will notify users of any significant changes via our website. Continued use of the website after changes constitutes acceptance. If we change the lawful basis for processing, we will ask you to re-consent.
For any questions about this Privacy Policy, contact us at dpo@digismoothie.com or via the Intercom Chat in our Apps.
Digismoothie s.r.o., Rohanske nabrezi 678/29, 186 00 Prague, Czech Republic